#UAEPR and Sending Irrelevant Emails

160125 #UAEPR and Sending Irrelevant Emails

I have been bombarded with PR emails for the last 2 days – mostly about restaurants opening or the change of the restaurant brand in some way. My thoughts have been on the majority of these PR emails:

a) I don’t care
b) How is this relevant to my business?
c) Do they not have copywriters to review the stuff before it is sent out.
d) Address it to me and not to the “Editor”.
e) Why are they being sent to my DeCluttr Me email address.

Thankfully due to a friend who owns one of the PR firms, I found out which company provides the lists to PR firms in this city. I quickly googled and contacted them asking them to stop emailing to my DeCluttr Me addresses especially as it was not relevant content.

I got a very quick reply from the MD of the list company. His reply “I have removed Shelo9’s Cheeky Rantings from our listings of Dubai blogs in [Name of List provider]”.

I was very impressed by his very quick reply and that it was from the MD and not some minion, but eh what?? Shelo9’s Cheeky Ranting does not have any link to the DeCluttr Me email addresses (except I own it all *evil laugh*).

Just because of one # phenomenon (#needanaddress), it would seem the list provider thought it was perfectly acceptable to add my non related email address to their list without my permission and also without fully reading my latest blogs which focus on customer service (the irony!)

I know data protection is non existent in this country, but don’t these companies have a moral compass at all?? Or better still common sense?

If I can do anything today it is to provide these handy tips to these list creators and providers:

  1. First check if you have permission to add the email address to your list (this is very important).
  2. Check what the writer of the blog specialises in and if they will want to be added to a PR list; and
  3. What their business is about if you are emailing to their business.

Points 2 and 3 should also apply to the PR  firms as well. It is easy to not take ownership of the contacts as you have received the list, but check if these contacts will actually be interested in the product you are promoting.

If you are on Twitter, check out #UAEPR and see the amount of tweet complaints from tweeps like me who get bombarded with non relevant emails. You will also see PR companies using the #UAEPR to jump on the bandwagon with no understand that the hashtag was produced to take the mickey out of these same UAE PR firms.

By the way I am not grumbling about getting PR emails. I am happy to get emails relating to organizing and decluttering, and due to a new side part of DeCluttr Me, etiquette and personal grooming, but anything else is just spam invading my email box. Use your common sense and discern what the reader actually wants to read and what lists they want to be added onto. Don’t just annoy them with PR.

 

Shelina

 

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

How #NeedanAddress Started To Help Those In Need

Plumes of smoke rise from the 63-storey Address Downtown Dubai hotel and residential block near the Burj Khalifa in Dubai

As you may have heard there was a fire on New Year’s Eve at the Address Hotel in Downtown Dubai. I had no idea as I was off Twitter until I got a message from my close friend G. She could see it all from her balcony. During the next few minutes she was sending me updates on what she could see whilst I checked Twitter and made sure people I knew were safe.

Whilst watching the scene G asked how she could alert the hotel guests that she had a spare bed if needed. She is not on Twitter or any other social media except sparingly on Facebook (if we are honest), so I suggested that I post her offer on Twitter.

160101 G offer

Her offer was posted and within a few seconds @danielmarcevans replied and then posted his offer of his available bed:

160101 Tweets on needanaddress

I suggested we create a # (we do this nearly every month with other tweeps for silly things). As normal he came up with his corker of a hashtag. The # was #NeedanAddress.
And that is how the #NeedanAddress started and blew up to epic proportions. It helped we had friends like @theregos to spread the word more for us.
The response from tweeps in Dubai and globally was astounding. Within a short while there were offers of rooms, beds, Nutella and hugs from various tweeps. Here are some of the lovely tweets!
It was great to see Dubai show that it has more to it than bling, world records and fancy cars as the global media portray constantly. There is a city of human beings with hearts, beds and kindness.
From updates during the night and on New Year’s Day, the majority of guests and residents were put up at the Atlantis hotel, but other hotels also offered rooms. There seems to have been a few guests who took up the offer of a bed from tweeps.
From a tragic incident, we were able to help a few with a hashtag. It is amazing how powerful the hashtag and social media can be and I am incredibly humbled by what happened last night.
Side note – The Address Hotel Chain have advised guests and residents of The Address Downtown Dubai to contact their hotline number +971 4 423 8870 or email:hotline@theaddress.com. Also Dubai Media Twitter account has asked the guests to contact 00971566835129 for any assistance.
Shelina

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

The New, Improved Bu Qtair

151228 bu qtair restaurant

The New Bu Qtair

 

Bu Qtair is famous in Dubai. It has been showcased on BBC World and on Anthony Bourdain’s No Limits Show (the pre CNN series). It is so unlike anything else in Dubai and is a perfect place to take visitors from abroad to show the non-bling side of Dubai.

Set in an old corrugated iron giant shed thing, it was rough but clean (what we didn’t see wouldn’t harm us…).  The menu was limited to fish in masala (Sheri and Hamour being the main fresh fish choices) and prawns in the same masala. You got to choose the fish, kilos of prawns and then wait for an hour for it to be fried. Once ready, your name would be called and you would be given a plastic table to sit on with plastic plates, paratha, fish sauce and cabbage salad. Whilst waiting, we would sit on plastic chairs and drink a cup or two of tea and people watching.

Now that has all changed. The cabin/shed thing has disappeared.

151228 the old bu qtair site

The old spot for Bu Qtair.

 

The restaurant has moved to the opposite side of the road to a purpose built restaurant (see above). The system for ordering is the same. Queue (for bloody ages) to order fish and prawns. pay the guy, wait in the designated waiting area, get your name called, sit at a table and eat.

Whilst waiting in the order queue you will be pushed out of the way by passer-bys who want to go clean their hands in the sink. Due to non-excellent planning the sink for washing the hands is beyond the order queue. Not clever.

 

151228 The queue for food next to the hand wash

In front is the queue to order the food. Behind is the sink area to wash your hands. If you were waiting, there would be a lot of people pushing past with dirty hands to wash their hands.

 

There are seats inside but this area was overrun with customers who had ordered and were waiting for their food. The actual waiting area is outside past the purpose built dining area. A lot of customers didn’t see or understand the concept of sitting in the waiting area (which now has proper benches as well as those old plastic stools to sit on).

151228 the new kitchen

The new clean sparkly kitchen

 

 

It is not clear by the staff or the signs that all customers have to wait in the waiting area and that their name will be called out by the staff. They will then be given a table to sit on.

151228 wait for 30 mintues

It was amusing to watch the customers trying to grab tables and then being told to move off the tables for customers with food. However, it got to the point that the waiters were practically begging these people to move off the tables and facing a lot of attitude.  I stepped in twice to reassure customers that they would get a table once their food was ready.

The restaurant needs to have a poster or massive sign explaining the process for eating at the restaurant: ordering, buying drinks separately, waiting, sitting and eating. They can read the process whilst waiting in the really slow ordering queue.

151228 bu qtair food

The food was the same as normal, although our prawns were a bit cold. So (as another reviewer mentioned recently) same same, but different location.

Is it worth visiting. Absolutely. Do you need to have more patience than before. Yes.  We got there for 7ish on a Monday. After that, it was heaving with people. It might be due to the holiday season and cool weather, but it could be the norm now.

On a side note, we wandered around after eating and found a restaurant practically next door selling the same concept, called Al Fanna. The place was completely empty for some reason. It seemed to be very new and I can’t vouch for the taste of the food, but it looked exactly the same as Bu Qtair.  Maybe worth trying next time.

Enjoy if you do go visit Bu Qtair.

Shelina

 

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

Fire! Fire!! (Or the total disregard to partaking in Fire Drills)

151209 Fire! Fire!

The Fire drill just occurred in my building. This was the second time I had the glorious opportunity to witness the drill in my building. We were given one weeks notice that the drill would be happening today. I wanted to come up with a reason to not be home, but … nothing pulled me away from this!

Anyway the fire drill.

Fire drills are not taken seriously in this side of the world, until one happens and then everyone collapses into a pile of panic!

Today,  I witnessed two incidents which added fuel to the fire (see what I did there?) that we have a serious issue with health and safety in this country. 

  1. The fire evacuation point was in front of the building (in front of the restaurant) – whether this was a drill or not the evacuation point should be away from the building and definitely not in front of the restaurant! If there had been a fire, debris would have fallen on the evacuees or if there was a gas explosion from the restaurant… well I don’t want to think what could happen. 
  2. 3 men came out 20 minutes after the drill started. One was so arrogant he walked back in after asking whether it was a drill (doh!), ignoring the security guard. If there was an actual fire, and they didn’t come out someone such as the security guards or firemen could die trying to save them.  
  3. Another 2 men who do not even live in the building, came out of a flat on my floor straight after the drill had finished; when I asked them why they were in the building they said they didn’t care it was a fire drill and had work to do! They seem flabbergasted that someone would dare point out that a fire drill means that you are not allowed to be in the building. They also didn’t like it that a woman was telling them off (sexism is still rife here with certain nationalities). 

I know a lot of people do not take drills seriously and it has been a common problem for many years, but this is unacceptable and dangerous. There has to be a change in the manner that drills are taken in all the buildings whether big or small. 

I have complained to the Building management suggesting that they not give notice of the drills (like they do in the UK), as it may wake these residents up to actually take the drills seriously. They also need to change the evacuation point. Just because it is sunny doesn’t mean that the residents have to stand in the shade of the building for the drill – it’s a bloody drill!

Update 10 December 2015 – I have had a reply from the Building Management. They advised that the assembly point is as per the drawings approved by the Civil Defence. This must have been approved over 4 years ago when there were no buildings on this site. I am sure they would change the point to be away from the building if they reviewed it now. If.

With regards to the people not participating with the drill, the fire marshal is supposed to ensure everyone leaves the building and stays out (no idea how they can tell if people are still in the apartment but anyway). However as this was a drill there is no way to enforce this. I am sure that this is not the stance in Europe when there are drills.

*sigh*

What else can you suggest should be done to ensure that these drills are taken much more seriously? 

Shelina

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

Stop PG15!

151122 Stop PG15

Another day, another cinema ordeal at Reel Cinemas.

This time we were watching the Thriller “Secret in Their Eyes”. It stars Julia Roberts, Nicole Kidman and Chiwetel Ejiofor. Good movie. Would have been better if there wasn’t a 1 year old screaming and laughing the whole time though.

Thanks to my previous blog – The Ordeal of Going to the Cinema – I had the number of the Reel Cinemas manager. After a few of us had glared and tutted at the couple and the noisy kid and ranted on twitter (with no response by Reel Cinema), I finally texted the manager. Nothing happened. The noise continued for the rest of the movie and the mother thought it would be a great idea to use the torch on her iphone to flash in our eyes!

At the end of the movie we saw there were security and attendants waiting to talk to the couple and their kid.

I talked to the staff and advised I had sent the text. I had expected them to come during the movie to escort the noisy couple out. The cinema was full of adults who had paid in full to watch the movie not listen to this kid. The response from one Reel Cinema gentleman was that the movie was PG15. As the baby had come with his parents with their guidance that it was perfectly acceptable for them to be in the cinema.

I was mad listening to this same argument again. The movie is not made for kids or babies. There was violence and adult content. Parental guidance must be given to kids who are 13-14 for a PG15 movie not toddlers!?!?

The Manager who I had dealt with before did have a conversation with me on this a day later. He advised that he told the couple to leave during the movie but they had said no. There are security and they are ruining the movie for over 100 people. Surely they must be escorted out and can’t be given the option!? He has kindly given my friend and I tickets to see another movie which we are thankful for.

Anyway, common sense does not seem to prevail with cinema classification by the looks of it (or dealing with security in the cinema).

So if you want to see an adult movie, this cinema is expecting you to either wait for it to come out to watch at home or accept children and toddlers will ruin the movie for you.

Why can’t they have the movie classification like in the UK which makes sense

U – Universal

PG – Parental Guidance

12A – Cinema release suitable for 12 years and above.

15 –  For 15 and above

18 – For 18 and above

Khallas.

No discrepancy, no chance of children in 12A and above movies and no unhappy customers.

Who do we have to talk to, to get the cinema classification changed?

If you know anyone who can listen and try and change this nonsense please let me know! For now if sharing this post use the #StopPG15. Let’s see if we can start a # change.

 

Update: This was shared on Twitter from @wittertainment. Apt I think!

Wittertainment Rules of Cinema

 

 

Shelina

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

The DU Top-Up Ordeal

151119 The DU Top-Up Ordeal

 

Every once in a while we use up data (god knows how) and need to top up during the billing month.

I have 1GB + 300mb as part of my post paid package and very rarely need to top up during the billing month. If I do have to top up it is normally due to too much use of Google Maps or unexplainable and most probably a glitch by my provider (which they will deny).

My provider in the UAE is Du.

In the 3 week of the billing cycle my phone stopped having data. I couldn’t top up as I didn’t know the text message to use to top up and couldn’t get online until i went to a cafe and asked for their password.

Once I got in touch with Du by Twitter (I can’t talk to the du people on the phone they annoy me so much), they told me what to SMS to top up.

Screen Shot 2015-11-19 at 12.11.43

 

 

(Side note – despite so many years requesting for SMS’s to be sent in English only they still persist in sending them to me in Arabic. How hard can it be to allocate me to the English SMS’s!?!?).

Anyway so I sent the message and got this message:

 

2015-11-19 12.07.12

Although self explanatory, I entered that i wanted “300MB o”. I didn’t really need 300MB, but thought I might as well and also it would roll over. Yes I know it says Prepaid customers only but it seemed absurd so tried.

However, I wasn’t allowed to top up 300 MB one off.

I tried 1 GB one off.

Screen Shot 2015-11-19 at 12.19.03

 

Nope.

I tried online when i got home and found I  could only top up 1GB recurring.

I don’t want to have a recurring 1GB top up. It costs 100AED extra and I don’t need that much. I don’t understand how you cannot top up for an amount of data for a one off.  Do any of the data plans allow for one off top ups or am I the only unlucky one to have a plan that doesn’t allow for it???

So I called Du. The long and short of the conversation was that I had to top up 1GB Recurring but that I could cancel before the 17th November.

Screen Shot 2015-11-19 at 12.21.07

 

The man was even nice enough to send me the message to remind me to cancel the top up.

Screen Shot 2015-11-19 at 12.19.41

So of course I tried to deactivate the data bundle. Did it work? Of course not!

I tweeted and got slow replies. I had tooth issues so couldn’t speak, so asked for them to just deal with it and cancel this recurring cost I never wanted.

Today I got a call from a Du service guy. He informed me that I couldn’t cancel until the next  cycle on 17 December. Which means I am forced to have this data package that I never wanted for a month more.

I asked him what my data amount would be after the 17 December. 6 times!

I got the answer eventually. I will now have 100mb and not 300 mb.

So in short:

a. I had 1GB + 300mb

b. I tried to top up 300mb but had to top up 1GB

c. Deactivate the 1GB from 17 December as they wouldn’t let me do it on 17 November despite trying to do it by SMS.

d. I will now have 1GB + 100mb.

So they forced me to cough up money for a bundle I never wanted. Now I have requested to go back to my previous package and stop this ordeal they are deducting 200mb off my package.

Awesome.

I have topped up in the UK with my old O2 account (which was also postpaid) and it used to be so easy doing it on the automated system as soon as my data was gone.

It seems like Du want to ensure that it is an ordeal to top up and also want to force us to pay extra. Of course that is the way to win the hearts of the customers, force them into paying more for something they don’t need or want and then penalising them for wanting to be on their package.

I will be escalating this to TRA as well. I’m sure as with other government companies and bureaucracy requirements, I will be required to complete millions of forms with information including my mothers’ maiden name, Emirates ID and what I last ate before I can file the complaint.

*bangs head on table again*.

If you are on Du and have topped up, what has been your experience. Has it been an easier experience or just as difficult (or worse). Would be interested to hear your answers.

 

Shelina

 

 

 

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

The Italian

151112 the italian

There is a new sandwich being sold this month in McDonalds UAE. I was hungry. I was intrigued so thought I would check it out.

This was the conversation at McDonalds

Me: “Hi, what is in the Italian?”

The Server: “Chicken”

Me: “Yep I can see that, what else”

The Server:: “It’s a Chicken Burger”

Me: [big sigh] “Ok I’ll get it”

How can you be at the front of the house and not know what is in the burgers?? It’s McDonalds! Do they not train their cashiers on what to say to customers when there are new burgers?

Obviously not.

If you were curious, here is the information on the burger.

151112 the italian view

It was not bad but the Basil pesto mayo sauce was a bit too tangy for my liking and the bun crumbled being Focaccia style!

But most importantly, once again a fail in customer service here.

*sigh*

Shelina

 

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

Staycation at Park Hyatt Abu Dhabi

This weekend, I got to spend a weekend relaxing, for once, at the Park Hyatt Abu Dhabi on Saadiyat Island. The decision was very last minute, but we felt like getting out of Dubai and seeing one of the other Emirates.

I have never been to the Park Hyatt in Abu Dhabi, but have been several times to the Dubai branch to use their dining and spa facilities (and also to attend a wedding there). The Park Hyatt Dubai is beautiful from the moment you get to the entrance and valet. I expected the same when we got to the Abu Dhabi Park Hyatt, but unfortunately it doesn’t have the same authentic arabic charm as its Dubai counterpart.

When checking in, we encountered the strange demand of giving AED300 as a “deposit”. We are used to being asked to give our credit card details, so they can use it to deduct all expenses when we check out, but this was something new and slightly annoying. We gave a credit card to pay the deposit and to also settle the room bill and went on our merry way to the room. The room was lovely. Everything I have expected from Hyatt properties on my travels. We took a ground room floor which had a balcony overlooking the garden and pool.

Dinner choices are limited at the hotel so we choose the Park Bar and Grill. Fortunately I had an Entertainer Voucher to buy 1 get 1 free main course so we could splurge a bit on the meal :). The food was delicious and the service fantastic; one waitress from South Africa was especially kind and helpful.

The night should have been joyous in the comfortable bed, but there was this bizarre dripping noise above us for the whole night. It was intermittent so couldn’t tell if it was due to pipes, a leaky bath in the room above or if it was between the ceiling and floor of the two rooms. It was truly irritating.

The next morning we spent chilling out at the beach and in the room. It would have been better if we had not received text messages from the bank at stupid o’clock (more of that soon).

Also we didn’t receive our complimentary newspaper. We couldn’t understand how they could forget a simple thing that they offer as a service!

At midday exactly, we started getting calls and knocks on the door that we had to check out..NOW! The hotel had obviously ignored the requests we had made in the booking which included “Late Check Out”. The hotel was not busy at all so they could have let us stay an hour or two, but nooppppe we had to leave pronto.

Now back to the text message we got. Remember we gave the AED300 at the start? Well after that we had a meal and a few drinks as obviously we were staying at the hotel. Well that deposit was used up so the hotel decided that rather than waiting for us to check out and check the total bill, that they would charge us immediately for any expenses we made during the stay. Plus they were deducting at silly o’clock so we were being awoken by the phone beeping. We were so angry.  At the hotel desk, we complained about the method of taking money off us without us check the final bill.

The reasoning by Park Hyatt (the Manager decided to join in to defend their position – quite condescendingly if I say so myself), was that they had a new policy that they would block the amount on our credit card as and when we used their facilities. The actual amount would not be deducted until we had checked out they assured us. The reality was that they weren’t blocking the amount, they were automatically deducting from our card as and when they felt like it. I have been to Hyatt hotels globally and other hotel chains, but never heard of this nonsense.

They were treating us like potential thieves who were planning to do a runner out of the hotel without clearing the bill and also they were deducting us for amounts we were unable to verify first. They may have deducted amounts which were not related to our room. If you have dealt with banks in the UAE, you know how much of an ordeal it is to get refunds for amounts that are falsely taken from your account or credit card.

The attitude and behaviour left a very bad taste in our mouth. The apologies were insincere. In the end, we viewed the bill, signed and left very angry. Because of the behaviour at this Hyatt, I have no desire to go to another one unless there are assurances that we will not be be treated like this and will receive better service from a 5* hotel.

What has been your experience with the Park Hyatt’s you have visited? Would love to hear your good or bad stories.

Update 12 October 2015 – I have received an apology from the hotel with regards to the complaints above. The policy on getting a deposit and then deducting as and when is supposedly an citywide policy in Abu Dhabi. I find it hard to believe this can only happen in one city in the country. It was good of the hotel to acknowledge my blog post and feedback from their survey.  

Would be interested to know if others have had to deal with the same payment/deposit policy in Abu Dhabi. 

Shelina

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

MAC Agonies

I am a MAC makeup fan. Have been since my early 20’s and I guess I will continue to be one as they have my skin colour shade, good products and I am too lazy to change brand.

However, during the last 10 years living in the UAE, being served at a MAC store or counter has been beyond excruciatingly painful.

Talking to friends, acquaintances and even a manager from a major department store, everyone dislikes going to MAC in the UAE. If they can postpone buying their makeup until they fly out of the country they will.

I am an easy customer for the MAC ladies. I buy the same waterproof liquid eyeliner every 2 months and any waterproof mascara which is black and in stock. In addition I will use my 6 empty containers to get a new Odyssey Lipstick every 2 months. They don’t even have to use the till to process the free lipstick. Asking them to give me my free lipstick in exchange for recycling my containers is the most awful thing to ask the MAC ladies . They will tut, scowl and puff around getting that folder out for me to sign.

Occasionally I go off script. When I have been in London or other countries, I have asked the assistants to randomly choose me a new lipstick or eyeshadow colour to be my new favourite. They always choose amazing shades which I use for ages (Odyssey lipstick came into my life when I asked a lady in MAC London to choose a colour for me). I tried this request a few times in the UAE stores – the response would  usually be “I don’t know what you like, you should choose the colour”. Yep – [sigh]

Most of you ladies may be reading the above thinking, hey that’s normal here. However I recently saw incompetence of such high proportions that I have had to vent in this blog today.

I have been using this tinted foundation for a few years. It’s light, matches my skin colour and covers the blemishes.

Studio moisture tint

I ran out in July. As I wasn’t leaving the country until mid August, I braced myself and went to the MAC store in Mall of Emirates. The store was empty, there was no one there but me. The MAC lady would not serve me until I went and stood next to her (very closely). I showed her the above picture and gave her my colour. The response was as follows:

MAC – “We don’t have this in stock”.

Me – “Can you check your cupboards just in case”

MAC – [Scowl and tut] – “OK” [rummages in one cupboard]
“No it’s out of stock”

Me – “When will you get more in stock?”

MAC – “I don’t know. We get shipments every day.”

Me – “Can you take my details, order the colour and let me know when it arrives so I can collect it”.

MAC – “No. We don’t know what will arrive”.

Me – [sigh]. “OK thanks bye.”

The same situation happened in FOUR out of FIVE other MAC stores. In the Mercato store, the lady asked me for my details (I didn’t suggest it to her as I had lost the will to live so was surprised by the initiative taken) and told me she would call me as soon as it arrived. She was exceptionally helpful. But I never got a call.

I did complain about the attitude at the Mall of Emirates branch to someone not from MAC. A MAC Manager called a few days later but I was just about to watch a movie. I asked her to call me back. She never did.

Anyway I finally gave up until I went to Terminal 3 Dubai Airport in mid August (so 6 weeks later). At the airport, it may be busy, but I always seem to be served (most probably as I know what I want and I ask, pay and leave). I didn’t have much hope for getting my foundation but thought I would ask.

Me – “Hi do you have this foundation [shows photo]

MAC lady – “It’s been discontinued”

Me – “How long ago?”

MAC lady – “About 3 months ago. There are 2 new alternatives. This one (see below) is the closest to what you had and a similar price”.

Prep and Prime BB

Me – “Perfect, I will get that in my colour”

MAC lady – [tests the colour on my hand, finds the foundation and organises for me to pay for it].

Tell me, how did all those other MAC Ladies not know that this item had been discontinued for 1-2 months when I went to see them? Do they not have product updates? Staff meetings? Do they not think it’s weird if one major product (which a lot of my friends use so it can’t be a rare item) has stopped appearing in their store?? Why did it require me to go to the airport to get some clarification on my foundation and get something for me to slap on my face?!!??!

It shouldn’t be an ordeal to get a product. I am a loyal fan (you can see by the number of empty containers I have at home for recycling). But even if i was not a loyal fan all of us should be treated properly as customers. This is a global brand and they must have the same training globally – I would assume.

To put this more into context – when I went back to the UK, I went to the MAC in Selfridges in London. This is one of the most busiest MAC’s I have seen in my travels globally. Usually it is so busy I don’t bother going to the stand and go to Carnaby Street, but I thought as I was there I would brave the crowds. I got served by newbie girl, who needed help from her manager, but who served me quickly. I had smiles from 3 other assistants whilst I was waiting for my products and the lady at the till had a proper conversation with me!! That is 5 assistants at MAC being nice to me. It would be a miracle if even one smiled at me in any of the UAE branches. Plus I got the products I wanted without any attitude and a proper explanation about them.

I have luckily stocked up for a few months to ensure that I do not have to purchase anything from the UAE branches for long time. But I shouldn’t have to do that. I should be able to go into this global brand store and be served properly with knowledgeable assistants who do not give attitude to the customer.

If you have any suggestions on how we can start being treated as customers (paying as well) in their stores, please leave a comment. If you are MAC please please please can you train your staff here to be nice to the customers?

Thanks

Shelina

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

Using Public Transport in Dubai (vlog #6)

Metro Gold Class Entrance

My lovely car was with the car garage for 2 days so I recently had to use public transport. As the petrol prices have gone up in the UAE, the Ministry of Transport has told us to make the most of the public transport. So I did…

Here is my vlog on using the public transport – Careem private taxi, tram, metro, bus (well tried to use the bus) and taxi.

Using the public transport would be great, if you could access it and there was help from the RTA Dubai on using it.

I did complain to RTA and was advised they would look into my complaint. With regards to the bus stop, they told me the bus stop number I had to go to (with no directions), complained again, then they said the road where the bust stop was  and finally gave more directions. Pointless telling me when I was home where the bus stop was. I got more information from the JVC Facebook group on the location of the bus stop (one member gave me a map with an arrow pointing the location of the bus stop!).

The RTA said they would also consider my complaints about lack of air conditioned shelters at the Mall of Emirates main bus stop. I have heard nothing since from them.

What experience have you had using the public transport in Dubai. Is it a better experience for you?
 
Shelina

 

 

 

    

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.