Excuse of the Day – “We’re Human, we’re Sorry”

This is a story of me going to a cafe on a Friday to have breakfast with a friend. We were chilled (we had just topped up our tan at the beach) and relaxed. No drama.

The lady next to me received her coffee 45 minutes after ordering it. How do I know? She was complaining loudly about it to her husband.

I decided to tweet it. It might have been a mistake to tweet it, as I attracted the following after writing that tweet!

Screen Shot 2017-09-22 at 13.38.17

There was an apology by the social media team, but then the above ridiculous excuse.

Literally, 4 tables around us got served their food and they had sat down and ordered way after us. We asked for the bill, using the entertainer voucher was fast, but then the waiter walked off and never returned with the card machine. So we asked several times for it until we lost our patience and had to find one at the main counter.

I had to give this reply.

Screen Shot 2017-09-22 at 13.38.27

If you are a restaurant and have waiters/waitresses, should they not be able to handle serving food and taking payment in a timely manner?

You’d think that as this is a brand which was imported here and is big in their home country, that there would be better standards, but obviously nope.

They didn’t reply to my last tweet, so I assume they don’t care about my feedback and will not be training them to provide a more timely response. I assume I will not be going back there anytime soon.

img_3113

 

© 2017 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s