Dear Delivery Companies…

joel-moisa-229262

Dear delivery companies, courier companies, restaurants, etc, in Dubai

Please explain something to me…

If we order something online and provide the delivery address, why on earth do you call us to repeat the address?

I don’t understand.

I ask several times, “why do you need my address, don’t you have it in front of you?”, but you either pretend you don’t understand or really don’t understand.

So we are forced to repeat the address several times (of course you don’t understand what we are saying over the phone).

The whole time you have the address in front of you. Do you think the letters will change as if they are in a Harry Potter movie?

Don’t torture us. Amazon don’t call to check our delivery, so why are you (even in the early days)? Just deliver it and if we are not there, then call.

Yours sincerely

An annoyed customer.

 

 

Yes, I would like that chair…

Lobby bar

 

Today I was at a coffee shop in Downtown Dubai waiting for a friend. Whilst waiting for friend at a table with three sofas around it, one of the employees came and without asking moved one of the chairs at my table to give to the people next to me.

She didn’t ask if I had wanted the chair.

I had to tell her that she should have asked first before moving the chair. I might have wanted that chair.

As normal routine in the service industry, she argued with me – today’s argument was that the chair should have been at the other table not mine. (They already had four chairs around a small round table).

 

My reply was that:

a) She shouldn’t have argued

b) She should have just apologised for being so rude.

c) She showed no manners to a customer (me!).

After I told her that it was inconsiderate behaviour on her part, she tried give back the chair. I didn’t want it.

It’s the principle.

They don’t get it, do they.

When will they start training people in coffee shops and restaurants properly to have manners and common sense.

Can I start a school to start teaching it??

 

Update 9 September 2016 – 1  week after the incident and sending a tweet about this. I finally got a response on Twitter and also an email with a $5 voucher to use at the coffee shop. Only problem is that there was no message in the email about why they were giving me the voucher, and I have no idea if I can use it in Dubai (the currency is AED here). Also had to chase the twitter people during the week for a response. Not great coffee shop.

 

Update 13 September 2016 – received a terse reply from the American HQ regarding the $5 (it was sent in error) and that someone would get back to me from the Dubai office.

 

 

Shelina
© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

So you want to be an Entrepreneur?

Entrepreneur Name Tag Business Owner Self Employed Your Own Boss

 

Recently I volunteered to talk to Year 9 (age 14) students for a Career Fair. I had advised the lady who was organizing this event about my past of being a Legal Assistant – Legal Executive – Solicitor – Businesswoman/Entrepreneur. She listed me on the programme as an “Entrepreneur” (I didn’t know this immediately).

I was asked to talk for 3 times for 20 minutes to students and parents in a large classroom.  At the first session it was a full room and I nervously explained my career path, with the students and their parents watching either in rapt attention or disapprovingly. One father was not amused with my sage advice to always carry a notebook and pen in your hand when you go to see anyone in a corporate office.

If you have not heard this advice from me in real life, here it is:

When you go to see anyone whether the CEO, your boss, the marketing administrator or the receptionist take your notebook and write down what they say. You will NOT remember what they say after you leave them. Trust me. This advice applies especially to those 21 year old MBA graduates who have not bothered to think about what they want to ask and bother the in-house legal department and then demand immediate attention and response to a non question. 

I digress.

I noticed after the first session that my classroom had been full, whereas other rooms were half empty or even empty. The second session started with a full audience and more people outside. It was weird. I’ve never had a queue of people waiting to see me, a trickle after I give speeches but never a queue!

I asked some students before I started the second session: “what are you planning to do in the future after school”.

“We want to be Entrepreneurs”, they replied

“Entrepreneurs in what? Have you created a product? An app?”

“No”

“A service”

“Erm…No”.

“Do you want to go to university?”

“Do we have to if we are going to be Entrepreneurs?”

I looked at the door of the classroom, it had my name and “Entrepreneur” next to it.No mention of being a lawyer.

*ching ching ching*.

They wanted to find out how to be an “Entrepreneur” from me. No wonder the attendees of the first session were slightly disappointed by my speech!

They have this believe that they can have the title and the money will come rolling in!!

The amount of times I go to networking events and people say they are Entrepreneurs but their business sounds like fluff. It’s just a cool term to use around town right now. I tend to call myself a businesswoman to try and show I am serious about my business.

These students didn’t want to be serious; they wanted to be cool.

How do you explain to them that it is not that easy to be an Entrepreneur in 20 minutes?

I had to tell them. I couldn’t lie. So I gave them my sage advice:

a. go discover yourself and enjoy university,

b. study something useful but broad enough like law,

c. work for a while to see how to businesses run. It doesn’t matter if they are successful or not (2 out of the 5 companies I worked for no longer exist (it wasn’t me!)), it’s the experience that will help you with running your own business, and

d. start a business, say at 35.

Yes, that’s what I did and of course other entrepreneurs have different stories. Some started much earlier, but I was a chicken for 13 years, and hey I was pioneering enough to go in-house when 95% of law students became Solicitors in law firms (tied to only one type of law and with multiple clients – not my cup of tea) or Barristers (I did a mini-pupillage and can confirm it was boring. The John Grisham novels I read were more exciting, until a Judge told me off for reading them in his court).

The students may not have liked what I had to say, but many of the parents did (you are no longer young and cool when parents agree with you).  However, some parents wanted their children to be entrepreneurs and wanted private sessions with me to find out how to become one! I tried to be helpful, but if you have no idea, no product, nothing and just want the title, you will never be an Entrepreneur/business person. 

Sergey Nivens

If you want to be an Entrepreneur and need guidance, come to me with an idea, come with a plan (a mind map is even better, like the one above) and I can give you some advice. But if you just want the title, print the first picture above and wear that as a badge.

 

Shelina

 

 

 

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

© image 1 – iQoncept, image 2 – Sergey Nivens

The MoonCup

Warning: this is a post related to periods; ergo means I will be talking about vaginas, blood, pads, tampons. Look away if they disgust you or you don’t think women really have periods. 

151216 mooncup in box

 

A few months ago, it emerged that women had to pay a tax for using sanitary products in the UK (women in the USA found out afterwards they had to pay the same penalty). It turned out there were a list of items that the EU deemed were taxable, and sanitary pads and tampons came under that remit. Ergo, the UK politicians decided they would tax us, because having a period is a luxury.

So I ranted, although it’s not often I buy sanitary products when back in the UK, but hey I bought enough for over 10 years and I was taxed for the privilege before I moved to Dubai. During my social media rants, friends started alerting me to the Mooncup (US they call it MCUK and Canada, the Diva Cup).

What is the Mooncup? It’s this:

 

151216 mooncup

 

Yep a silicon cup with a stem (bag comes with it to put away when not in use. Nice bag).  You put it up your vagina and supposedly none of your period will come out. No need for pads, no feeling queasy from having your tampon up your hoo-ha for too long. It’s eco friendly and has no chemicals in it.

I was intrigued, but it sounded messy.  If it filled up, would’t blood pour out of you? Won’t it go all over your hands when you take it out??

Despite my reservations, friends, in particular one, kept telling me I should try it. You can’t buy it here in the UAE, so I asked my mum to buy it for me to bring over. At £19.99, it is not cheap, but supposedly you only need one and that’s it for a long time. Mum thought I was bonkers but was kind enough to get it for me.

It comes in two sizes. One for under 30 va-jay-j’s and one for those over 30’s or who have popped babies out of their hoo-ha’s. How the cup knows you are over 30 is beyond me, but they must have done the science, so I went along with it.

When it arrives it will look like the above picture.  You need to try it on and cut the stem. Trying it on is not a comfortable experience for the non experienced and guessing where to cut the stem is a bit of a hit and miss situation. I may have cut my cup too short (I practically have no stem on mine now), so don’t be like me, and leave a bit of stem on until you have your period properly.  Also don’t have long nails or ones with shellac chipping off as may cut yourself inside whilst trying it out.

There is a how to video on how to put on the Mooncup. It’s not graphic so you find out how to here:

After a few months of using the Mooncup, here are my points on using it:

  1. It is a pain to try and put in the first few times. I had the flu the first month, so getting energy to put that damn thing up there was hard.
  2. You don’t need to empty the Mooncup as much as you think you should.  Wearing the Mooncup you don’t feel wet like you would with a pad or queasy like with a tampon. You feel nothing. The last few times, I have kept it up there for more than the guideline-stated 7 hours. And it still hasn’t filled up.
  3. The first few times I wore a pad as I didn’t trust myself or the Mooncup. It was a good idea when I found I couldn’t put the Mooncup back up when in a mall. I was in that cubicle for too long and started getting harassed by people on the other side, so gave up on the Mooncup and padded it out.
  4. The fold and push up manoeuvre is an art, but once mastered (mastered it at the end of the second month!), you will feel like a gold medalist.
  5. Now I just wear a panty liner. It catches occasional drops that might arise when taking it in and out, but not from the Mooncup leaking.  I keep a pad in the bag just in case. But still not used.
  6. You need to sanitize it every day (some friends have complained of getting yeast infections from the cup – I haven’t which is unusual for me, so I would put it down to the sterilizing). I sterilize the Mooncup whilst having a shower by filling a jar with very cold water and some sterilizing fluid (bought a big bottle from Carrefour in the baby section). Once my period is over, the Mooncup is sterilized overnight (with more sterilizing fluid in the jar) to make sure it is ready for the next month.
  7. It is great that we have the toilet shower things in this country so that you can clean the Mooncup and pop it back up if outside. If there is no toilet shower thingy (ie: everywhere back home in the UK!) then use a disabled toilet, and if anyone gives it large…well you know what to show them… (the cup!… not your finger)
  8. You can wear the Mooncup at night. Seriously. No need for extra long night pads to stop the leakages at the back. Seriously!
  9. I don’t get period pains anymore. I don’t know how the Mooncup has helped, but I used be in excruciating pain and now nothing.
  10. I have mentioned it before, but don’t remove the stem completely like I did. The stem is needed to help you get it out of you when it sometimes gets a little stuck up there. It is a closed stem so the cup won’t get holey if you cut it off. You also don’t want the stem too long as it will hurt the outside lips otherwise.

 

Is it worth the money? Yes. Definitely. I save on buying different kinds of sanitary products now. It does take getting some used to (like converting to Apple products), but once mastered you can’t imagine ever going back (like going back to a PC).  On a plus, you don’t have to pay tampon tax after using this (yeah I know we don’t pay tax yet in the UAE, but pads ain’t cheap here either).

I don’t often get amazed by new products nowadays, but this has blown my mind!  To find out more about it, click here to go to their website.

If you know anyone coming from the West side of the world, ask them to buy it and try it out for a few months. If you are not amazed after a few months, you can tell me so in the comments box below.

Have fun!

 

Shelina

 

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

#UAEPR and Sending Irrelevant Emails

160125 #UAEPR and Sending Irrelevant Emails

I have been bombarded with PR emails for the last 2 days – mostly about restaurants opening or the change of the restaurant brand in some way. My thoughts have been on the majority of these PR emails:

a) I don’t care
b) How is this relevant to my business?
c) Do they not have copywriters to review the stuff before it is sent out.
d) Address it to me and not to the “Editor”.
e) Why are they being sent to my DeCluttr Me email address.

Thankfully due to a friend who owns one of the PR firms, I found out which company provides the lists to PR firms in this city. I quickly googled and contacted them asking them to stop emailing to my DeCluttr Me addresses especially as it was not relevant content.

I got a very quick reply from the MD of the list company. His reply “I have removed Shelo9’s Cheeky Rantings from our listings of Dubai blogs in [Name of List provider]”.

I was very impressed by his very quick reply and that it was from the MD and not some minion, but eh what?? Shelo9’s Cheeky Ranting does not have any link to the DeCluttr Me email addresses (except I own it all *evil laugh*).

Just because of one # phenomenon (#needanaddress), it would seem the list provider thought it was perfectly acceptable to add my non related email address to their list without my permission and also without fully reading my latest blogs which focus on customer service (the irony!)

I know data protection is non existent in this country, but don’t these companies have a moral compass at all?? Or better still common sense?

If I can do anything today it is to provide these handy tips to these list creators and providers:

  1. First check if you have permission to add the email address to your list (this is very important).
  2. Check what the writer of the blog specialises in and if they will want to be added to a PR list; and
  3. What their business is about if you are emailing to their business.

Points 2 and 3 should also apply to the PR  firms as well. It is easy to not take ownership of the contacts as you have received the list, but check if these contacts will actually be interested in the product you are promoting.

If you are on Twitter, check out #UAEPR and see the amount of tweet complaints from tweeps like me who get bombarded with non relevant emails. You will also see PR companies using the #UAEPR to jump on the bandwagon with no understand that the hashtag was produced to take the mickey out of these same UAE PR firms.

By the way I am not grumbling about getting PR emails. I am happy to get emails relating to organizing and decluttering, and due to a new side part of DeCluttr Me, etiquette and personal grooming, but anything else is just spam invading my email box. Use your common sense and discern what the reader actually wants to read and what lists they want to be added onto. Don’t just annoy them with PR.

 

Shelina

 

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

How #NeedanAddress Started To Help Those In Need

Plumes of smoke rise from the 63-storey Address Downtown Dubai hotel and residential block near the Burj Khalifa in Dubai

As you may have heard there was a fire on New Year’s Eve at the Address Hotel in Downtown Dubai. I had no idea as I was off Twitter until I got a message from my close friend G. She could see it all from her balcony. During the next few minutes she was sending me updates on what she could see whilst I checked Twitter and made sure people I knew were safe.

Whilst watching the scene G asked how she could alert the hotel guests that she had a spare bed if needed. She is not on Twitter or any other social media except sparingly on Facebook (if we are honest), so I suggested that I post her offer on Twitter.

160101 G offer

Her offer was posted and within a few seconds @danielmarcevans replied and then posted his offer of his available bed:

160101 Tweets on needanaddress

I suggested we create a # (we do this nearly every month with other tweeps for silly things). As normal he came up with his corker of a hashtag. The # was #NeedanAddress.
And that is how the #NeedanAddress started and blew up to epic proportions. It helped we had friends like @theregos to spread the word more for us.
The response from tweeps in Dubai and globally was astounding. Within a short while there were offers of rooms, beds, Nutella and hugs from various tweeps. Here are some of the lovely tweets!
It was great to see Dubai show that it has more to it than bling, world records and fancy cars as the global media portray constantly. There is a city of human beings with hearts, beds and kindness.
From updates during the night and on New Year’s Day, the majority of guests and residents were put up at the Atlantis hotel, but other hotels also offered rooms. There seems to have been a few guests who took up the offer of a bed from tweeps.
From a tragic incident, we were able to help a few with a hashtag. It is amazing how powerful the hashtag and social media can be and I am incredibly humbled by what happened last night.
Side note – The Address Hotel Chain have advised guests and residents of The Address Downtown Dubai to contact their hotline number +971 4 423 8870 or email:hotline@theaddress.com. Also Dubai Media Twitter account has asked the guests to contact 00971566835129 for any assistance.
Shelina

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

Fire! Fire!! (Or the total disregard to partaking in Fire Drills)

151209 Fire! Fire!

The Fire drill just occurred in my building. This was the second time I had the glorious opportunity to witness the drill in my building. We were given one weeks notice that the drill would be happening today. I wanted to come up with a reason to not be home, but … nothing pulled me away from this!

Anyway the fire drill.

Fire drills are not taken seriously in this side of the world, until one happens and then everyone collapses into a pile of panic!

Today,  I witnessed two incidents which added fuel to the fire (see what I did there?) that we have a serious issue with health and safety in this country. 

  1. The fire evacuation point was in front of the building (in front of the restaurant) – whether this was a drill or not the evacuation point should be away from the building and definitely not in front of the restaurant! If there had been a fire, debris would have fallen on the evacuees or if there was a gas explosion from the restaurant… well I don’t want to think what could happen. 
  2. 3 men came out 20 minutes after the drill started. One was so arrogant he walked back in after asking whether it was a drill (doh!), ignoring the security guard. If there was an actual fire, and they didn’t come out someone such as the security guards or firemen could die trying to save them.  
  3. Another 2 men who do not even live in the building, came out of a flat on my floor straight after the drill had finished; when I asked them why they were in the building they said they didn’t care it was a fire drill and had work to do! They seem flabbergasted that someone would dare point out that a fire drill means that you are not allowed to be in the building. They also didn’t like it that a woman was telling them off (sexism is still rife here with certain nationalities). 

I know a lot of people do not take drills seriously and it has been a common problem for many years, but this is unacceptable and dangerous. There has to be a change in the manner that drills are taken in all the buildings whether big or small. 

I have complained to the Building management suggesting that they not give notice of the drills (like they do in the UK), as it may wake these residents up to actually take the drills seriously. They also need to change the evacuation point. Just because it is sunny doesn’t mean that the residents have to stand in the shade of the building for the drill – it’s a bloody drill!

Update 10 December 2015 – I have had a reply from the Building Management. They advised that the assembly point is as per the drawings approved by the Civil Defence. This must have been approved over 4 years ago when there were no buildings on this site. I am sure they would change the point to be away from the building if they reviewed it now. If.

With regards to the people not participating with the drill, the fire marshal is supposed to ensure everyone leaves the building and stays out (no idea how they can tell if people are still in the apartment but anyway). However as this was a drill there is no way to enforce this. I am sure that this is not the stance in Europe when there are drills.

*sigh*

What else can you suggest should be done to ensure that these drills are taken much more seriously? 

Shelina

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

The DU Top-Up Ordeal

151119 The DU Top-Up Ordeal

 

Every once in a while we use up data (god knows how) and need to top up during the billing month.

I have 1GB + 300mb as part of my post paid package and very rarely need to top up during the billing month. If I do have to top up it is normally due to too much use of Google Maps or unexplainable and most probably a glitch by my provider (which they will deny).

My provider in the UAE is Du.

In the 3 week of the billing cycle my phone stopped having data. I couldn’t top up as I didn’t know the text message to use to top up and couldn’t get online until i went to a cafe and asked for their password.

Once I got in touch with Du by Twitter (I can’t talk to the du people on the phone they annoy me so much), they told me what to SMS to top up.

Screen Shot 2015-11-19 at 12.11.43

 

 

(Side note – despite so many years requesting for SMS’s to be sent in English only they still persist in sending them to me in Arabic. How hard can it be to allocate me to the English SMS’s!?!?).

Anyway so I sent the message and got this message:

 

2015-11-19 12.07.12

Although self explanatory, I entered that i wanted “300MB o”. I didn’t really need 300MB, but thought I might as well and also it would roll over. Yes I know it says Prepaid customers only but it seemed absurd so tried.

However, I wasn’t allowed to top up 300 MB one off.

I tried 1 GB one off.

Screen Shot 2015-11-19 at 12.19.03

 

Nope.

I tried online when i got home and found I  could only top up 1GB recurring.

I don’t want to have a recurring 1GB top up. It costs 100AED extra and I don’t need that much. I don’t understand how you cannot top up for an amount of data for a one off.  Do any of the data plans allow for one off top ups or am I the only unlucky one to have a plan that doesn’t allow for it???

So I called Du. The long and short of the conversation was that I had to top up 1GB Recurring but that I could cancel before the 17th November.

Screen Shot 2015-11-19 at 12.21.07

 

The man was even nice enough to send me the message to remind me to cancel the top up.

Screen Shot 2015-11-19 at 12.19.41

So of course I tried to deactivate the data bundle. Did it work? Of course not!

I tweeted and got slow replies. I had tooth issues so couldn’t speak, so asked for them to just deal with it and cancel this recurring cost I never wanted.

Today I got a call from a Du service guy. He informed me that I couldn’t cancel until the next  cycle on 17 December. Which means I am forced to have this data package that I never wanted for a month more.

I asked him what my data amount would be after the 17 December. 6 times!

I got the answer eventually. I will now have 100mb and not 300 mb.

So in short:

a. I had 1GB + 300mb

b. I tried to top up 300mb but had to top up 1GB

c. Deactivate the 1GB from 17 December as they wouldn’t let me do it on 17 November despite trying to do it by SMS.

d. I will now have 1GB + 100mb.

So they forced me to cough up money for a bundle I never wanted. Now I have requested to go back to my previous package and stop this ordeal they are deducting 200mb off my package.

Awesome.

I have topped up in the UK with my old O2 account (which was also postpaid) and it used to be so easy doing it on the automated system as soon as my data was gone.

It seems like Du want to ensure that it is an ordeal to top up and also want to force us to pay extra. Of course that is the way to win the hearts of the customers, force them into paying more for something they don’t need or want and then penalising them for wanting to be on their package.

I will be escalating this to TRA as well. I’m sure as with other government companies and bureaucracy requirements, I will be required to complete millions of forms with information including my mothers’ maiden name, Emirates ID and what I last ate before I can file the complaint.

*bangs head on table again*.

If you are on Du and have topped up, what has been your experience. Has it been an easier experience or just as difficult (or worse). Would be interested to hear your answers.

 

Shelina

 

 

 

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

MAC Agonies

I am a MAC makeup fan. Have been since my early 20’s and I guess I will continue to be one as they have my skin colour shade, good products and I am too lazy to change brand.

However, during the last 10 years living in the UAE, being served at a MAC store or counter has been beyond excruciatingly painful.

Talking to friends, acquaintances and even a manager from a major department store, everyone dislikes going to MAC in the UAE. If they can postpone buying their makeup until they fly out of the country they will.

I am an easy customer for the MAC ladies. I buy the same waterproof liquid eyeliner every 2 months and any waterproof mascara which is black and in stock. In addition I will use my 6 empty containers to get a new Odyssey Lipstick every 2 months. They don’t even have to use the till to process the free lipstick. Asking them to give me my free lipstick in exchange for recycling my containers is the most awful thing to ask the MAC ladies . They will tut, scowl and puff around getting that folder out for me to sign.

Occasionally I go off script. When I have been in London or other countries, I have asked the assistants to randomly choose me a new lipstick or eyeshadow colour to be my new favourite. They always choose amazing shades which I use for ages (Odyssey lipstick came into my life when I asked a lady in MAC London to choose a colour for me). I tried this request a few times in the UAE stores – the response would  usually be “I don’t know what you like, you should choose the colour”. Yep – [sigh]

Most of you ladies may be reading the above thinking, hey that’s normal here. However I recently saw incompetence of such high proportions that I have had to vent in this blog today.

I have been using this tinted foundation for a few years. It’s light, matches my skin colour and covers the blemishes.

Studio moisture tint

I ran out in July. As I wasn’t leaving the country until mid August, I braced myself and went to the MAC store in Mall of Emirates. The store was empty, there was no one there but me. The MAC lady would not serve me until I went and stood next to her (very closely). I showed her the above picture and gave her my colour. The response was as follows:

MAC – “We don’t have this in stock”.

Me – “Can you check your cupboards just in case”

MAC – [Scowl and tut] – “OK” [rummages in one cupboard]
“No it’s out of stock”

Me – “When will you get more in stock?”

MAC – “I don’t know. We get shipments every day.”

Me – “Can you take my details, order the colour and let me know when it arrives so I can collect it”.

MAC – “No. We don’t know what will arrive”.

Me – [sigh]. “OK thanks bye.”

The same situation happened in FOUR out of FIVE other MAC stores. In the Mercato store, the lady asked me for my details (I didn’t suggest it to her as I had lost the will to live so was surprised by the initiative taken) and told me she would call me as soon as it arrived. She was exceptionally helpful. But I never got a call.

I did complain about the attitude at the Mall of Emirates branch to someone not from MAC. A MAC Manager called a few days later but I was just about to watch a movie. I asked her to call me back. She never did.

Anyway I finally gave up until I went to Terminal 3 Dubai Airport in mid August (so 6 weeks later). At the airport, it may be busy, but I always seem to be served (most probably as I know what I want and I ask, pay and leave). I didn’t have much hope for getting my foundation but thought I would ask.

Me – “Hi do you have this foundation [shows photo]

MAC lady – “It’s been discontinued”

Me – “How long ago?”

MAC lady – “About 3 months ago. There are 2 new alternatives. This one (see below) is the closest to what you had and a similar price”.

Prep and Prime BB

Me – “Perfect, I will get that in my colour”

MAC lady – [tests the colour on my hand, finds the foundation and organises for me to pay for it].

Tell me, how did all those other MAC Ladies not know that this item had been discontinued for 1-2 months when I went to see them? Do they not have product updates? Staff meetings? Do they not think it’s weird if one major product (which a lot of my friends use so it can’t be a rare item) has stopped appearing in their store?? Why did it require me to go to the airport to get some clarification on my foundation and get something for me to slap on my face?!!??!

It shouldn’t be an ordeal to get a product. I am a loyal fan (you can see by the number of empty containers I have at home for recycling). But even if i was not a loyal fan all of us should be treated properly as customers. This is a global brand and they must have the same training globally – I would assume.

To put this more into context – when I went back to the UK, I went to the MAC in Selfridges in London. This is one of the most busiest MAC’s I have seen in my travels globally. Usually it is so busy I don’t bother going to the stand and go to Carnaby Street, but I thought as I was there I would brave the crowds. I got served by newbie girl, who needed help from her manager, but who served me quickly. I had smiles from 3 other assistants whilst I was waiting for my products and the lady at the till had a proper conversation with me!! That is 5 assistants at MAC being nice to me. It would be a miracle if even one smiled at me in any of the UAE branches. Plus I got the products I wanted without any attitude and a proper explanation about them.

I have luckily stocked up for a few months to ensure that I do not have to purchase anything from the UAE branches for long time. But I shouldn’t have to do that. I should be able to go into this global brand store and be served properly with knowledgeable assistants who do not give attitude to the customer.

If you have any suggestions on how we can start being treated as customers (paying as well) in their stores, please leave a comment. If you are MAC please please please can you train your staff here to be nice to the customers?

Thanks

Shelina

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

Using Public Transport in Dubai (vlog #6)

Metro Gold Class Entrance

My lovely car was with the car garage for 2 days so I recently had to use public transport. As the petrol prices have gone up in the UAE, the Ministry of Transport has told us to make the most of the public transport. So I did…

Here is my vlog on using the public transport – Careem private taxi, tram, metro, bus (well tried to use the bus) and taxi.

Using the public transport would be great, if you could access it and there was help from the RTA Dubai on using it.

I did complain to RTA and was advised they would look into my complaint. With regards to the bus stop, they told me the bus stop number I had to go to (with no directions), complained again, then they said the road where the bust stop was  and finally gave more directions. Pointless telling me when I was home where the bus stop was. I got more information from the JVC Facebook group on the location of the bus stop (one member gave me a map with an arrow pointing the location of the bus stop!).

The RTA said they would also consider my complaints about lack of air conditioned shelters at the Mall of Emirates main bus stop. I have heard nothing since from them.

What experience have you had using the public transport in Dubai. Is it a better experience for you?
 
Shelina

 

 

 

    

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.