Today I was at a coffee shop in Downtown Dubai waiting for a friend. Whilst waiting for friend at a table with three sofas around it, one of the employees came and without asking moved one of the chairs at my table to give to the people next to me.
She didn’t ask if I had wanted the chair.
I had to tell her that she should have asked first before moving the chair. I might have wanted that chair.
As normal routine in the service industry, she argued with me – today’s argument was that the chair should have been at the other table not mine. (They already had four chairs around a small round table).
My reply was that:
a) She shouldn’t have argued
b) She should have just apologised for being so rude.
c) She showed no manners to a customer (me!).
After I told her that it was inconsiderate behaviour on her part, she tried give back the chair. I didn’t want it.
It’s the principle.
They don’t get it, do they.
When will they start training people in coffee shops and restaurants properly to have manners and common sense.
Can I start a school to start teaching it??
Update 9 September 2016 – 1 week after the incident and sending a tweet about this. I finally got a response on Twitter and also an email with a $5 voucher to use at the coffee shop. Only problem is that there was no message in the email about why they were giving me the voucher, and I have no idea if I can use it in Dubai (the currency is AED here). Also had to chase the twitter people during the week for a response. Not great coffee shop.
Update 13 September 2016 – received a terse reply from the American HQ regarding the $5 (it was sent in error) and that someone would get back to me from the Dubai office.
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