Screaming Children and the Cinema

 

 

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I have written two blogs about the ordeal of going to the cinema (it literally was called that!). That was three years ago and not much has changed. I go to the cinema every week and endure screaming and crying children who are too young to be watching the movie with us.

Yesterday we went to see Crazy Rich Asians (very funny, clever and sad – you have to see it). As soon as walked into the movie we saw a baby in a mum’s lap and two kids under 3 sitting on seats in the front-ish rows. All three of us were perplexed of why the kids were in this movie. This is a PG13 movie, but we knew it was not suitable for young children and especially babies.

What happened as soon as the movie started? Well you guessed it, the baby screamed at the top of its lungs and the other two started crying. This went on for half of the movie. During that time I tweeted twice to the cinema chain.

(Ignore the fact that I gave the movie the wrong title – I was stressed!).

After about an hour, a gentleman got up walked out and must have complained as a staff member finally came in to check on the situation. The mother walked out with the baby, but the kids stayed in this non-age appropriate movie making a noise.

The cinema chain didn’t respond to my tweets until after the movie had finished. By then it was too late. The movie experience had been spoiled by these inconsiderate parents and the staff at the cinema.

The family should not have been allowed to buy a ticket for this movie with their children and definitely not allowed to enter the screening. As discussed in my previous blogs, if the movie is PG13 and 15 and the kids are escorted with their parents, they are allowed to watch the movie. That is the absurd law right now. No one with common sense has queried why movies have 13 or 15 on the end of the PG bit. Might as well make all the movies PG in that case, no?

I spoke to the Duty Manger of Vox Cinemas today and she agreed with my views on allowing these kids into adult movies.

The only way we can change this situation currently is for all of us to complain about our movie-going experience. Only with consistent, persistent complaining will upper management at these chains and the ministry take this situation seriously and hopefully change movie classifications, prevent kids from going to movies above PG 13 unless they are 11/12 and above, and also stop kids going to any movies after 9pm.

If you have bad experience at the cinema please do the following:

a. If it’s a PG13 or above and there are kids under 10 in the screening (preferably screaming) please complain to the cinema chain. Every time this happens.

b. Check if the staff come and review the screen and remove any noisy patrons from the cinema. They are allowed to remove anyone causing a disturbance and either refund them or put them in a more age appropriate movie. If no staff help, complain to the manager or on social media.

The chains are talking to the ministry about the film classification but for now, it is falling on deaf ears. We all need to keep complaining so that this is taken seriously. Yes the chains will lose money, but they will gain more happy returning cinema goers.

Let me know if you get a positive result from your complaints and hopefully soon we will start having an enjoyable experience watching movies here.

 

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© 2018 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

Photo by Krists Luhaers on Unsplash

Dear Delivery Companies…

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Dear delivery companies, courier companies, restaurants, etc, in Dubai

Please explain something to me…

If we order something online and provide the delivery address, why on earth do you call us to repeat the address?

I don’t understand.

I ask several times, “why do you need my address, don’t you have it in front of you?”, but you either pretend you don’t understand or really don’t understand.

So we are forced to repeat the address several times (of course you don’t understand what we are saying over the phone).

The whole time you have the address in front of you. Do you think the letters will change as if they are in a Harry Potter movie?

Don’t torture us. Amazon don’t call to check our delivery, so why are you (even in the early days)? Just deliver it and if we are not there, then call.

Yours sincerely

An annoyed customer.

 

 

Yes, I would like that chair…

Lobby bar

 

Today I was at a coffee shop in Downtown Dubai waiting for a friend. Whilst waiting for friend at a table with three sofas around it, one of the employees came and without asking moved one of the chairs at my table to give to the people next to me.

She didn’t ask if I had wanted the chair.

I had to tell her that she should have asked first before moving the chair. I might have wanted that chair.

As normal routine in the service industry, she argued with me – today’s argument was that the chair should have been at the other table not mine. (They already had four chairs around a small round table).

 

My reply was that:

a) She shouldn’t have argued

b) She should have just apologised for being so rude.

c) She showed no manners to a customer (me!).

After I told her that it was inconsiderate behaviour on her part, she tried give back the chair. I didn’t want it.

It’s the principle.

They don’t get it, do they.

When will they start training people in coffee shops and restaurants properly to have manners and common sense.

Can I start a school to start teaching it??

 

Update 9 September 2016 – 1  week after the incident and sending a tweet about this. I finally got a response on Twitter and also an email with a $5 voucher to use at the coffee shop. Only problem is that there was no message in the email about why they were giving me the voucher, and I have no idea if I can use it in Dubai (the currency is AED here). Also had to chase the twitter people during the week for a response. Not great coffee shop.

 

Update 13 September 2016 – received a terse reply from the American HQ regarding the $5 (it was sent in error) and that someone would get back to me from the Dubai office.

 

 

Shelina
© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

#UAEPR and Sending Irrelevant Emails

160125 #UAEPR and Sending Irrelevant Emails

I have been bombarded with PR emails for the last 2 days – mostly about restaurants opening or the change of the restaurant brand in some way. My thoughts have been on the majority of these PR emails:

a) I don’t care
b) How is this relevant to my business?
c) Do they not have copywriters to review the stuff before it is sent out.
d) Address it to me and not to the “Editor”.
e) Why are they being sent to my DeCluttr Me email address.

Thankfully due to a friend who owns one of the PR firms, I found out which company provides the lists to PR firms in this city. I quickly googled and contacted them asking them to stop emailing to my DeCluttr Me addresses especially as it was not relevant content.

I got a very quick reply from the MD of the list company. His reply “I have removed Shelo9’s Cheeky Rantings from our listings of Dubai blogs in [Name of List provider]”.

I was very impressed by his very quick reply and that it was from the MD and not some minion, but eh what?? Shelo9’s Cheeky Ranting does not have any link to the DeCluttr Me email addresses (except I own it all *evil laugh*).

Just because of one # phenomenon (#needanaddress), it would seem the list provider thought it was perfectly acceptable to add my non related email address to their list without my permission and also without fully reading my latest blogs which focus on customer service (the irony!)

I know data protection is non existent in this country, but don’t these companies have a moral compass at all?? Or better still common sense?

If I can do anything today it is to provide these handy tips to these list creators and providers:

  1. First check if you have permission to add the email address to your list (this is very important).
  2. Check what the writer of the blog specialises in and if they will want to be added to a PR list; and
  3. What their business is about if you are emailing to their business.

Points 2 and 3 should also apply to the PR  firms as well. It is easy to not take ownership of the contacts as you have received the list, but check if these contacts will actually be interested in the product you are promoting.

If you are on Twitter, check out #UAEPR and see the amount of tweet complaints from tweeps like me who get bombarded with non relevant emails. You will also see PR companies using the #UAEPR to jump on the bandwagon with no understand that the hashtag was produced to take the mickey out of these same UAE PR firms.

By the way I am not grumbling about getting PR emails. I am happy to get emails relating to organizing and decluttering, and due to a new side part of DeCluttr Me, etiquette and personal grooming, but anything else is just spam invading my email box. Use your common sense and discern what the reader actually wants to read and what lists they want to be added onto. Don’t just annoy them with PR.

 

Shelina

 

 

© 2016 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

Stop PG15!

151122 Stop PG15

Another day, another cinema ordeal at Reel Cinemas.

This time we were watching the Thriller “Secret in Their Eyes”. It stars Julia Roberts, Nicole Kidman and Chiwetel Ejiofor. Good movie. Would have been better if there wasn’t a 1 year old screaming and laughing the whole time though.

Thanks to my previous blog – The Ordeal of Going to the Cinema – I had the number of the Reel Cinemas manager. After a few of us had glared and tutted at the couple and the noisy kid and ranted on twitter (with no response by Reel Cinema), I finally texted the manager. Nothing happened. The noise continued for the rest of the movie and the mother thought it would be a great idea to use the torch on her iphone to flash in our eyes!

At the end of the movie we saw there were security and attendants waiting to talk to the couple and their kid.

I talked to the staff and advised I had sent the text. I had expected them to come during the movie to escort the noisy couple out. The cinema was full of adults who had paid in full to watch the movie not listen to this kid. The response from one Reel Cinema gentleman was that the movie was PG15. As the baby had come with his parents with their guidance that it was perfectly acceptable for them to be in the cinema.

I was mad listening to this same argument again. The movie is not made for kids or babies. There was violence and adult content. Parental guidance must be given to kids who are 13-14 for a PG15 movie not toddlers!?!?

The Manager who I had dealt with before did have a conversation with me on this a day later. He advised that he told the couple to leave during the movie but they had said no. There are security and they are ruining the movie for over 100 people. Surely they must be escorted out and can’t be given the option!? He has kindly given my friend and I tickets to see another movie which we are thankful for.

Anyway, common sense does not seem to prevail with cinema classification by the looks of it (or dealing with security in the cinema).

So if you want to see an adult movie, this cinema is expecting you to either wait for it to come out to watch at home or accept children and toddlers will ruin the movie for you.

Why can’t they have the movie classification like in the UK which makes sense

U – Universal

PG – Parental Guidance

12A – Cinema release suitable for 12 years and above.

15 –  For 15 and above

18 – For 18 and above

Khallas.

No discrepancy, no chance of children in 12A and above movies and no unhappy customers.

Who do we have to talk to, to get the cinema classification changed?

If you know anyone who can listen and try and change this nonsense please let me know! For now if sharing this post use the #StopPG15. Let’s see if we can start a # change.

 

Update: This was shared on Twitter from @wittertainment. Apt I think!

Wittertainment Rules of Cinema

 

 

Shelina

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

The DU Top-Up Ordeal

151119 The DU Top-Up Ordeal

 

Every once in a while we use up data (god knows how) and need to top up during the billing month.

I have 1GB + 300mb as part of my post paid package and very rarely need to top up during the billing month. If I do have to top up it is normally due to too much use of Google Maps or unexplainable and most probably a glitch by my provider (which they will deny).

My provider in the UAE is Du.

In the 3 week of the billing cycle my phone stopped having data. I couldn’t top up as I didn’t know the text message to use to top up and couldn’t get online until i went to a cafe and asked for their password.

Once I got in touch with Du by Twitter (I can’t talk to the du people on the phone they annoy me so much), they told me what to SMS to top up.

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(Side note – despite so many years requesting for SMS’s to be sent in English only they still persist in sending them to me in Arabic. How hard can it be to allocate me to the English SMS’s!?!?).

Anyway so I sent the message and got this message:

 

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Although self explanatory, I entered that i wanted “300MB o”. I didn’t really need 300MB, but thought I might as well and also it would roll over. Yes I know it says Prepaid customers only but it seemed absurd so tried.

However, I wasn’t allowed to top up 300 MB one off.

I tried 1 GB one off.

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Nope.

I tried online when i got home and found I  could only top up 1GB recurring.

I don’t want to have a recurring 1GB top up. It costs 100AED extra and I don’t need that much. I don’t understand how you cannot top up for an amount of data for a one off.  Do any of the data plans allow for one off top ups or am I the only unlucky one to have a plan that doesn’t allow for it???

So I called Du. The long and short of the conversation was that I had to top up 1GB Recurring but that I could cancel before the 17th November.

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The man was even nice enough to send me the message to remind me to cancel the top up.

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So of course I tried to deactivate the data bundle. Did it work? Of course not!

I tweeted and got slow replies. I had tooth issues so couldn’t speak, so asked for them to just deal with it and cancel this recurring cost I never wanted.

Today I got a call from a Du service guy. He informed me that I couldn’t cancel until the next  cycle on 17 December. Which means I am forced to have this data package that I never wanted for a month more.

I asked him what my data amount would be after the 17 December. 6 times!

I got the answer eventually. I will now have 100mb and not 300 mb.

So in short:

a. I had 1GB + 300mb

b. I tried to top up 300mb but had to top up 1GB

c. Deactivate the 1GB from 17 December as they wouldn’t let me do it on 17 November despite trying to do it by SMS.

d. I will now have 1GB + 100mb.

So they forced me to cough up money for a bundle I never wanted. Now I have requested to go back to my previous package and stop this ordeal they are deducting 200mb off my package.

Awesome.

I have topped up in the UK with my old O2 account (which was also postpaid) and it used to be so easy doing it on the automated system as soon as my data was gone.

It seems like Du want to ensure that it is an ordeal to top up and also want to force us to pay extra. Of course that is the way to win the hearts of the customers, force them into paying more for something they don’t need or want and then penalising them for wanting to be on their package.

I will be escalating this to TRA as well. I’m sure as with other government companies and bureaucracy requirements, I will be required to complete millions of forms with information including my mothers’ maiden name, Emirates ID and what I last ate before I can file the complaint.

*bangs head on table again*.

If you are on Du and have topped up, what has been your experience. Has it been an easier experience or just as difficult (or worse). Would be interested to hear your answers.

 

Shelina

 

 

 

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.

 

The Italian

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There is a new sandwich being sold this month in McDonalds UAE. I was hungry. I was intrigued so thought I would check it out.

This was the conversation at McDonalds

Me: “Hi, what is in the Italian?”

The Server: “Chicken”

Me: “Yep I can see that, what else”

The Server:: “It’s a Chicken Burger”

Me: [big sigh] “Ok I’ll get it”

How can you be at the front of the house and not know what is in the burgers?? It’s McDonalds! Do they not train their cashiers on what to say to customers when there are new burgers?

Obviously not.

If you were curious, here is the information on the burger.

151112 the italian view

It was not bad but the Basil pesto mayo sauce was a bit too tangy for my liking and the bun crumbled being Focaccia style!

But most importantly, once again a fail in customer service here.

*sigh*

Shelina

 

 

 

 

 

© 2015 Shelina Jokhiya | All rights reserved – This post is provided for the convenience of Shelo’s Cheeky Rantings readers. Any reproduction of the content within this feed is strictly prohibited.